American Fire & Water Restoration answers some of the most frequently asked questions pertaining to fire and water damage restoration.

  • What types of water damage does American Fire & Water Restoration handle?

American Fire & Water Restoration handles all types of residential and commercial water damage: plumbing leaks, sewer line backups, blocked sinks and toilets, appliance breakdowns, flooding from rain, damage from ice dams, frozen pipes, faulty air conditioners/HVAC, water from putting out a fire, sump pump failures, etc.

  • What area does American Fire & Water Restoration serve?

American Fire & Water Restoration serves customers in a wide area that encompasses lakes, McHenry, and north Cook Counties in Illinois, and southern Kenosha County in Wisconsin.

  • What training do American Fire & Water technicians receive?

The technicians employed by American Fire & Water Restoration receive training from the IICRC, the Institute of Inspection, Cleaning and Restoration Certification, which is the most widely recognized and accepted organization in the cleaning and restoration industry. The IICRC sets the industry standards.

  • Does American Fire &Water Restoration help with my insurance claim?

Yes. American Fire & Restoration uses specialized estimating software (Xactimate®) to calculate a fair estimate for services and deals directly with the customer’s insurance company throughout the claims process.

  • Does American Fire & Water Restoration guarantee their work?

 Our commitment to every customer is to restore their property to the same or better condition than it was before the fire or water damage occurred. In addition, we offer a one-year warranty on the services we provide.

  • What is your response time?

American Fire & Water Restoration is available to take your emergency call 24/7, 365 days a year. We typically start the restoration process within 90 minutes of receiving your call.

  • Why can’t I clean the water damage myself?

For the safest and best results, water damage cleanup and restoration should always be done by certified professionals who have the training, expertise, and equipment to do the job safely and correctly. Floodwater may contain contaminants that can cause a serious health threat if not properly extracted and the area cleaned and disinfected. In addition, water can seep into furnishings and belongings, behind walls, and into a building’s structural elements. If these are not thoroughly dried and treated, the potential for an infestation from mold is very real – and a serious threat to the health of the building occupants.

  • What is American Fire & Water Restoration’s water damage cleanup process?

Our water damage cleanup process will vary depending on the type and location of water damage the property sustained, but we adhere to a proven process that includes the basic steps of:

1) assessing the extent of damage and categorizing the type of flood water.
2) extracting all standing water.
3) inspecting the property for hidden signs of water damage.
4) removing items and furnishings for cleaning or for disposal.
5) drying the entire affected area.
6) cleaning, sanitizing, and deodorizing the area that was flooded.
7) renovating property that was damaged or destroyed.

  • What is American Fire & Water Restoration’s fire damage cleanup process?

American Fire & Water Restoration’s fire damage cleanup process includes removing all signs of fire, smoke, soot, and ash from your home safely and quickly and restoring it to its pre-fire-damage condition. Once it is deemed safe to enter the home, we remove debris and damaged structural components that cannot be restored, then put our specialized equipment and cleaning products to work to clean and deodorize anything that can be salvaged – including furniture, carpets, drapes, electronics, appliances, bedding, clothing, and more. We provide reconstruction and renovation services to repair or replace any portion of your home that was destroyed by the fire.

  • What type of equipment do you use?

American Fire & Water Restoration uses only professional-grade, state-of-the-art equipment. Because each emergency is different, the equipment we use may vary from one job to the next. For water damage, our water removal equipment and tools include: extraction units, pumps, and specialty extraction tools. Air moving equipment includes: air movers, axial fans, air filtration devices, and structural cavity drying equipment. Dehumidifiers include: refrigerant dehumidifiers and desiccant dehumidifiers. Other water restoration equipment includes: supplemental heaters, air changers, vacuum freeze-drying, thermohygrometers, moisture sensors, moisture meters, data recording devices, and manometers. Fire damage restoration equipment includes products for: cleaning, deodorizing, and detoxification, and also thermal foggers and restoration tools.

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